Introduction

We at THE HAMPER EXCHANGE  care about your privacy and are committed to protecting and securing the confidentiality of the personal data of our clients, employees, vendors, business partners, agents, and any other person whose personal data is provided to us while visiting our website (the “Site”) or when such person otherwise interacts with us. This Privacy Policy covers our communication with you including via emails, online and offline data collection activities, including personal data that we collect through our various channels such as Sites, apps, execution of contracts etc.

This Privacy Policy aims at explaining the variety of information about you gathered by us, how is the information collected, how is that collected information used by us and what means are used to protect the personal data collected by us.

What Personal Data Do We Collect?

Information Provided to Us: Unless otherwise agreed with you, we will collect only the basic personal data required in connection with our business relationship. This includes your contact data (such as name, telephone number, email address, mobile device unique identifier and the IP address of your computer if you use our Sites, online platforms or apps). While doing business with you, we will also collect business-related data which may include information on purchases, services and other business activities, product feedback and any other information you may provide to us. Information We Collect Automatically When You Use our Sites: When you visit our Sites, we automatically collect some personal data about you, which includes:

Information We Collect Automatically When You Use our Sites: When you visit our Sites, we automatically collect some personal data about you, which includes: Information about your computer, including your IP address, operating system, access times, and browser type; details of your interactions with customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you whatsapp/call us, your phone number and call recordings; and Information about the computer or mobile device you use to access our Sites, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device’s wireless network interface, or mobile phone number used by the device) and mobile network information. Market research & consumer feedback. Any information that you voluntarily share with us about your experience of using our products and services.

Payment and Financial information. We may collect your financial information in order to fulfil an order, or payment mechanism you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or net-banking details (bank account number, account holder name, bank name, branch name etc.) or other forms of payment (if such are made available).

What Is The Purpose Of Collecting Personal Data?

The personal data which we collect from you may be collected, used, disclosed and/or processed for various purposes, depending on the circumstances for which we may/will need to process your personal data, including:

1. To communicate with you;
2. To maintain and improve customer relationship;
3. To assess, process and provide products, services and/or facilities to you;
4. To perform the terms of the contract;
5. To establish your identity and background;
6. To respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us;
7. To provide you with information and/or updates on our products, services, upcoming promotions offered by us and/or events organized by us and selected third parties which may be of interest to you from time to time;
8. To maintain and update internal record keeping;
9. For internal administrative purposes;
10. To send you seasonal greetings messages from time to time;
11. For research and development purposes, including improving our Sites, applications, services and products offered;
12. To monitor, review and improve our events and promotions, products and/or services;
13. To conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, planning and statistical and trend analysis in relation to our products and/or services;
14. To process any payments related to your commercial transactions with us;
15. To process and analyse your personal data either individually or collectively with other individuals; and
16. For detecting, investigating and preventing fraudulent, prohibited or illegal activities.

Use of information based on your consent:

Facilitate direct marketing, promotional and customer management purposes, including sending you promotional communications or special offers if you have consented to receive the same; and

For any other purposes for which we have your consent.

What Are Cookies And Such Other Technologies?

Cookies are files with small amount of data, commonly used as an anonymous unique identifier. The website you visit sends cookies to your browser and in turn gets stored on your computer’s hard drive. We use cookies to collect information so that our services can be improved. You can direct your browser to refuse all cookies or to notify you when a cookie is being sent. The Hamper Exchange’s cookies do not contain any of your personal information.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Who Will Receive Your Personal Data?

We may share your personal data with other organisations in the following circumstances:

1. If the law or a public authority says we must share the personal data or for the administration of justice;
2. If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud);
3. When we restructure, sale or transfer our business (or a part of it). For example, in connection with a takeover or merger;
4. With authorized personnel working on behalf of the Group and its affiliates for data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements and content development;
5. Within the Group and its affiliates, on a need-to-know basis;
6. To the extent permitted by applicable law, to credit reporting agencies and debt collectors are external companies that we use to help us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices; and
7. With third party service providers, to provide marketing, advertising, communications, infrastructure, hosting and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data. We do not authorize them to use or disclose your personal information except in connection with providing their services.
8. We may also disclose your personal data with the organisations within the Group. Some of these organisations may be located in countries which are not recognise countries which have in place adequate laws for the purposes of protecting your personal data. Accordingly, we have put in place arrangements with Group to ensure that your personal data is treated by such organisations in a way that is consistent with and which respects the EU laws on data protection.

How Long Will Your Personal Data Be Retained For?

We process and store your personal data as long as it is required to provide the products or services requested by you, to administer your business relationship with us and to meet the statutory obligations. If your personal data is no longer required for the performance of the contractual or statutory obligations or meet business relations, it will be erased on a regular basis unless further processing is necessary, for instance, for preserving particular evidence under the applicable data protection laws and regulations, or in the context of legal statutes of limitation.

How We Protect Your Personal Data?

We use technical and organisational security measures in order to protect the data we have under our control against accidental or intentional manipulation, loss, destruction and against access by unauthorised persons. Our security procedures are continually enhanced as new technology becomes available.

How Do We Protect Children’s Privacy?

If you are under the age of 16, you are not authorized to use the Sites without the supervision and consent of the child’s parent or guardian. We do not knowingly collect personal information from children under the age of 13, without the consent of the child’s parent or guardian. If you believe we have collected information about a child under the age of 13, please contact us so that we may take appropriate steps to delete such information.

What Are Your Rights?

You are entitled to the following rights:

1. Right of access to the personal data we hold about you;
2. Right of rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed;
3. Right to erasure of your personal data that has been processed by us except you have an open order which has not yet been shipped or partially shipped;
4. Right to restrict data processing;
5. Right to object against profiling; and
6. Your personal right to data portability.

Whenever reasonably possible and required, we will strive to grant these rights within one (1) month. You may also withdraw your consent to receiving direct marketing communications, or more generally to our processing of your personal data, at any time, and you may in certain circumstances ask us to delete your personal data. However, we may not be able to continue providing services to you if you entirely withdraw your consent or ask us to delete your personal data entirely.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

Third Party Services

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our website.

Dispute Resolution

In case of any dispute, difference or claim arising out of this Privacy Policy, it shall be settled in accordance with the laws of India through the regular judicial process and the courts shall have exclusive jurisdiction.

How Can You Contact Us?

If you are unhappy with the way in which your personal data has been processed or should you have questions regarding the processing of your personal data, or you want to exercise any of your rights in relation to personal data, you may refer in the first instance  who is available for enquiries or complaints:

Name : AARIA HAMPERS CUSTOMER CARE EXECUTIVE

Whatsapp/ call us on – +91 8655288230

Email Id: aariahampers@gmail.com