Returns & Exchanges

If your product is damaged, missing or incorrect then you can initiate a return in ‘My Accounts > Orders > Return/Exchange Tab’ within 7 days. 7 days are counted from the date of completion of order i.e. the delivered date. Please note that, if you fail to initiate it within 7 Days, the Return/Exchange Tab will disappear. Once you initiate the return/exchange request for the product, please submit the reason for return and upload a video (unpacking of the product). Once all the details are submitted it will be subject to verification by The Hamper Exchange’s team. Only after verifying and accepting the request, the return process shall be initiated.

As soon as the return process is initiated, we shall arrange a pick up from the shipping address. Request you to pack the product in the same carton/packet, in which it was shipped, and hand it over to the delivery agent. Please ensure that the product(s) are unused and all the tags, bar codes and invoice slip are intact at the time of return.

Once the return product is received it will be inspected and the return will be approved within 2 days, in gift cards (within 7 days and valid for 1 month) , or if you wish to exchange the product we will provide an exchange and all the exchanged products will be delivered within 7 days

Refunds

Since all our products are customised, we do not provide any refund.

Shipping Policy

All orders are delivered within 7-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Important Points

– Orders cannot be cancelled, once they are shipped.

– In case of personalisation on products [Personalised Bath Towels/ Bathrobes having image/logo/initials/name], if any mistake is made by our team then only a replacement can be done and a coupon cannot be given.

– The return policy will be initiated once we receive the reason and the video when you unpack the product.

– The policy is applicable to customers in India only.

– If any more clarification needed, you could just send a whatsapp/call us at our customer care number +91 86552 88230 or email us at aariahampers@gmail.com.