Return, Refund & Exchange Policy

Last Updated: 7 April 2026

At Aaria Hampers and Beyond LLP, every hamper is thoughtfully curated and carefully packed to ensure it reaches you in excellent condition. As many of our products are customized, perishable, or prepared in limited batches, we maintain a strict return and refund policy.

Please read the policy below carefully before placing your order.

1. Return & Exchange Policy

We do not offer returns or exchanges as most of our products are customised. Also we do not return in case of:

  • Change of mind
  • Delayed delivery caused by recipient unavailability
  • Personal preference or taste
  • Incorrect address shared by the customer

  • Minor packaging variations due to handcrafted presentation

However, if your order arrives damaged, incomplete, or incorrect, we will gladly offer a replacement or suitable resolution, subject to refund process and product availability.

2. Refund Policy

All purchases made through Aaria Hampers and Beyond LLP are generally considered final sale.

Refunds will only be considered in the following exceptional cases:

  • The product received is damaged during transit
  • The wrong product has been delivered
  • The hamper arrives in a defective or unusable condition
  • A replacement is not possible

  • Items are missing from the order

Once verified and approved, the refund will be processed to the original payment method/UPI/Bank Transfer

3. How to Raise a Concern / Request

To report an issue with your order, please contact us within 24 hours of delivery.

Email: admin@thehamperexchange.com
Phone: +91 8655288230

Please include the following:

  • Order number
  • Description of the issue
  • Unboxing video (if available, highly recommended)

  • Clear photos of the product and packaging

Request raised after the specified period will not be eligible for review.

4. Replacement Process

Once your request is received, our team will review the issue within 4-5 business days.

If approved, we may offer one of the following:

  • Replacement of the same hamper or product
  • Replacement with a similar item of equal value
  • Refund to the original payment method/ UPI/ Bank Transfer

  • Store credit

The resolution offered will depend on product availability and the nature of the concern.

5. Return Conditions (If Applicable)

In cases where return of the delivered item is required, the product must be:

  • In original packaging
  • Unused and undamaged (except transit damage claims)
  • Returned with all accessories, add-ons, and inserts

  • Accompanied by invoice / proof of purchase

Return instructions and pickup details will be shared by our support team after approval.

6. Non-Eligible Cases

The following cases will not qualify for return, replacement, or refund:

  • Damage caused after delivery
  • Improper storage or mishandling
  • Promotional or discounted items unless damaged in transit
  • Customised hampers and personalised gifting orders
  • Corporate bulk orders once dispatched

  • Consumable / edible items opened or partially used

7. Refund Timeline

Approved refunds are typically processed within 5–7 business days after confirmation.

The credit timeline may vary depending on your bank or payment provider.

8. Contact Details

For any return, exchange, or refund-related concerns, please contact:

Aaria Hampers and Beyond LLP
344, Kewal Industrial Estate,
Senapati Bapat Marg,
Lower Parel West, Mumbai – 400013

Phone: +91 8655288230
Email: admin@thehamperexchange.com